Customer Support is becoming an important activity in retaining all types of products and service industries. In general cases (trouble tickets) are used to capture the customer feedback on various types of problems arises after purchasing product/service from your company. Some times customers may provide some good feature requests, which can be useful during future product/service enhancements.

Track all trouble tickets related to customers end-to-end as per organization's customer support process.

Associate trouble tickets with accounts, contacts, products, and other modules to have a better visibility on the trouble tickets.

Create customer support statistics to help the managers to plan for a better customer support process.