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| VinnoCRM discussion forum gives you unlimited discussions within your group. Each discussion has its own "tree" and offers individuals or teams the opportunity to respond in turn to each contribution. |
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Case Assignment, Queuing, Routing and Escalations.
Set case queues to segment and route incoming cases based on criteria such as product category, customer type, service level, and required skills and expertise. To ensure that each inquiry is handled by the first available individuals or teams. |
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